State Farm® Insurance Agent Morgan Parker

"I am currently on 3 weeks from a easy claim that was reviewed April 9th and today is April 29th. I've been told My claim is being delayed by a State farm investigator who stated that she still needs the police report from the police that they ordered apparently. Also to speak with the detective who she left a voicemail with two to three weeks ago but hasn't fouled up with since then and I have talked to weekly up until a week and a half ago because the case is closed besides the person missing that burglars my house. Instead of her offering to reach out or trying her best, he asked me if I can get a hold of him and have him call her. Finally I gave up text the detective knowing that he most likely doesn't want to call her because it's ongoing investigation since the person stop caught, but this claim as drag me into such financial strains and the burglary as well, that I am doing anything I can at this point to just expedite the process at this point. Of course the detective doesn't respond because he doesn't want to contact a State farm investigator for an insurance claim it's not his job. So I'm just waiting after I talk to the investigator and left a voicemail on Wednesday after uploading everything they needed five different times and sitting a screenshot that I text the police officer. According to her voicemail, she has to talk to the detective first and get the police report before anything can happen. Mind you The thing was reviewed on the 9th police report was done A week prior and everything was complete on the 15th in regards to the investigation. The only reason it's still open is because they haven't talked the individuals yet. Moving forward, I start looking at my billing because I've had issues with and this isn't State farms fault, My payment game return because the bank account number is wrong that they have for automatic payments. So on the 16th I called in and paid a $40 return fee in 2 months of payments over the phone via debit card. 2 days later on April 18th, My automatic payment goes through which I said please don't when I called the office, And of course I got returned but mind you I was paid up at that time. This gets better. Sunday I'm wondering what's going on so I go into billing and sure enough they have canceled my policy. I call State farm customer service and the gentleman was very nice on the phone. He stated it was canceled but because of payment issues but he could take my payment and place me on hold. He returned to the phone and thank me for my time and said this is the weirdest thing he seen but he's going to message my State farm agent for her to call me on Monday so I can get this clarified and fixed. I asked him what was the payment due he said 200 and something dollars which would be paying off my policy, but my policy was good until June? I don't blame Morgan for all this it was confusing and she has been good to work with as far as the office because I'm a new policy holder in there's not much he can do since my claim is investigation. I did text her yesterday Monday the 28th regarding this and she assured me that my policy was still current there was just confusion on the billing. Then I go to the mailbox today and get a letter from State farm from Morgan's office that says they're canceling my policy because of my claim history. They only list the burglary which is the only claim I've ever had as far as homeowners / renters insurance as the reason and show the claim still open. I will be updating this I am posting now because I don't know what else to do at this point. To summarize: IF YOU VALUE YOUR PEACE OF MIND and expect to be TREATED WITH DIGNITY by your insurance provider, DO NOT choose State Farm. My renters insurance claim has been met with endless delays, which I believe is a clear indication of bad faith. On top of that, the way they've interacted with me has been accusatory and demeaning – I felt like I was being treated as a criminal. This company's practices are unacceptable, and I urge everyone to look elsewhere for their insurance needs."

"Great experience with this State Farm location! Alexandra helped me get everything switched over from the previous state that I had been living in. Awesome customer service, and everything went very smoothly!"

"Great people and great customer service! I have always had a wonderful experience with them and anytime I need them they are there for me. Definitely recommend giving Morgan and the crew a shot."

"I'm 80 years old. She is the best agent I have had!"

"We have been with State Farm for over 50 years! Morgan truly wants what is best for her clients, regardless of her bottom line. She cares about getting her clients the best deal and making sure they understand their policies. She is a caring, loving person first... insurance agent second. You won't be disappointed with the office of professionals!"

"Morgan Parker is an excellent agent! I have received the best rates for my insurance but I also want to add, anytime I have a question she is extremely responsive and explains my policy in a very tangible way. I'm grateful to have found Morgan and would highly recommend her as an agent."

"Alexandra has been a pleasure to work with and has made the process of switching carriers extremely easy. I’ll be referring her to all of friends and family."

"We have been working with Lelia Fontaine on purchasing a new homeowners and auto insurance policies. We have found Lelia very responsive and helpful answering our questions, plus just a nice and kind person to work with."

"In a world of chatbots and endless call center queues, personal service stands out. That's exactly what you get with Morgan! We met at her office, and she really made an effort to get to know me and find the right coverage. I couldn't be happier after switching my service to Morgan and State Farm. Highly recommended!!!"

"Update: to make things worse they charged (US) a "Collision Deductible" and it was proven by the Police Report that it was the (other persons fault). The Adjusters Treated us Horrible, just like in the beginning when we had called in the accident. Didn't care for our situation not one bit. Treated us like used toilet paper. WE HAVE RECEIVED AMOST NO ASSISTANCE AT ALL, AND GIVEN THE WRONG INFORMATION SO NOW, WE ARE LEFT PAYING ALL THE MEDICAL BILLS AND DEDUCTIBLE OURSELVES. THEY ARE NOT HELPFUL, AND NO EMPATHY WHATSOEVER. THEY DID WHAT WAS GOOD FOR THEM AND NOT US. IM ADDING STATE FARMS MORGAN OFFICE TO OUR LAW SUIT. I WILL SAY THIS, MORGAN SEEMS LIKE A VERY GOOD PERSON, BUT HAS LEFT US TO FIGURE IT OUT BY OURSELVES KNOWING IM DISABLED, WITCH MAKES THIS SO MUCH HARDER. ITS BEEN 3 WEEKS AND STILL HAVEN'T SENT THE SETTLEMENT TO OUR BANK, WITCH MAKES US HAVE MAKE ANOTHER CAR PAYMENT ON A TOTALLED CAR!!!!! NOW WE ONLY HAVE 4 DAYS TO BUY A CAR AND THEY STILL HAVEN'T SENT THE BANK THE SETTLEMENT WE AGGRREED ON. ITS LIKE THEY ARE TRYINGTO BANKRUPT US, IN MY OPINION......8/22/2020 My wife was in an accident that was not our fault and are getting NO HELP from this office. They told me i have to call the other persons insurance and handle it myself. Im permanently disabled and my wife was just in this horrible accident witch totalled our car and they wouldn't even help set up our rental car!!!!!!! Any insurance I've ever had has been more helpful as we were the victim here as the other person was cited for causing the accident and this office won't lift a finger to help, telling me to call the other persons insurance to get a rental car. We pay for rental car and they won't help set it up. I explained that I'm disabled and Out of Medicine because of not having a rental car, and nothing just sorry can't help. We will be reporting this to the BBB "Better Business Bureo " to report this travesty as i don't know what we're paying for if they WON'T HELP US DO ANYTHING. I highly suggest a company that is Not State Farm and if you must use state farm dont use this office. THIS IS BASED ON OUR OPINION AND EXPERIENCE WITH THIS OFFICE ONLY."

"I’ve been with State Farm for decades, but with an agent in Denver. I moved to Longmont more than 20 years ago and a variety of factors led me to decide recently that I needed to find a local agent. I had a choice of local State Farm agents, but research led me to Morgan Parker, for whom I am very grateful. Once the electronic transfer of my policies (home, auto and umbrella) was complete, I sent an email to Ms. Parker letting her know that I was interested in making some coverage changes. She responded promptly by phone. She asked questions, listened carefully, and had already come prepared to our initial conversation with some ideas based on my email communication. She was patient in explaining my options and the reasons for her recommendations (vs. other possible options). By the end of our phone conversation, I had what I needed. All that remained was for me to DocuSign an Acknowledgment of Coverage, which arrived in my email Inbox right after our phone conversation ended. It is worth noting, too, that I had called Ms. Parker’s office prior to transferring my policies and spoke with a member of her staff who was friendly, forthcoming and knowledgeable in responding to my questions and concerns. I am attempting to write a new review based on subsequent October 2024 experience, but Google is not allowing me to do so. So I want to add to my earlier review that I am enormously grateful for Liz Mosqueda’s support. She is an exemplary representative of State Farm: very capable, conscientious, dependable, proactive, and patient. She has been a life saver in helping me deal with a repair shop that failed to honor an agreement made over three months ago ( and repeated two+ times since). Liz is the kind of employee any employer would want to clone if they could! Thank you Liz!!!"

"Alexandra has been wonderful in helping me set up my car insurance and finding me the best rates possible!"

"I have been with Morgan for a number of years. As always, great service. Had a question and request and Liz Lara (account Rep)worked with me over 2 days to resolve . Any other person would have given up just after a few tries. What a pleasant experience working with them."

"Switched to Morgan Parker and State Farm after being with Liberty Mutual forever, mainly because I wanted an actual agent again and couldn’t be happier. She is saving me money with better insurance, gave me great recommendations, and made the switch over super easy. Highly recommend!!"

"I have never had any issue with this company. They are very quick to handle any of your insurance needs. I would recommend them to anyone seeking out insurance"

"Morgan Parker is always quick to reply to any insurance-related questions I have."

"A fantastic branch of state farm! Lelia was very helpful and informative in helping me set up my policy. 100/10 would recommend this office to friends, family or anyone who needs any insurance agent on their side"

"This is specifically to praise Lelia and her efforts while we had to deal with a rental emergency. We had an issue where our new apartment had significant water damage and Lelia was able to get us on track with setting up a claim ASAP. My issue (hence 4 stars) is not with this agent but with State Farm as a whole. Once we began our claim, the claim representative we were assigned to was so disappointing. They were totally unresponsive and extremely hard to get a hold of. She even "forgot" to send us a very important link to upload our damages after we had done them in another place so 2x the work to get our items replaced. It was explained to us that the unresponsiveness was due to another major disaster that had happened and that was more pressing to deal with (not something I wanted to hear exactly but I understood) then after many days and almost weeks of trying to get a hold of our claims representative, she told me that she would be on maternity leave soon and thus we would be getting a new agent in two weeks (honestly good news to us). Lo and behold, our new claims rep was on top of her game and got our claims pushed through almost instantly. I did reach out to Morgan Parker and Lelia to escalate our need to speak with our original claims rep. They did try their best to get things moving. I would highly recommend Morgan Parker's office but I'm beginning to suspect State Farm is kind of falling apart."

"Alexandra reached out by email after I calculated a quote online. The quote was significantly higher than other insurance companies. Alexandra was very respectful and politely asked permission to reach out again when State Farm can offer a more competitive rate, where most other agents would be pushy and frustrating trying to make an immediate sale."

"I was recommended this office by a friend for my business insurance and it was an excellent recommendation that I will be passing on to others. Thank you so much for your help and your efficiency, Alexandra!"

"Had a Golf Ball bust a bedroom window....and the State Farm Folks Hopped on it! Got the claim filed and addressed within 24 hours. A check (less deductible, of course) sent out within 48 hours of me making contact with the Morgan Parker Longmont, CO State Farm office. GREAT JOB done by Alexandra and Rico! Thanks"

"Lelia was super helpful! Highly recommend!"

"I've been working with Lelia Fontaine in Morgan Parker's office, and Lelia has been both incredibly responsive and active, chasing down leads and helping me navigate the issue. Thanks!"

"Working with Liz was a pleasure. She was able to clear up a question I had and then she filled me in. I have been with State Farm for over 50 years and have always been treated well."

"Alex is amazing, knowledgeable, and communicative. Working with her has been nothing but an absolute pleasure. Thanks for the outstand customer service, Alex!"