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Customer Service Representative - State Farm Agent Team Member

Full Time in Longmont - CO

Benefits
  • Health insurance
  • Paid time off
  • Training & development
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Free food & snacks
ROLE DESCRIPTION
As a Customer Service Representative with Morgan Parker State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Spanish-speaking candidates are preferred, as you will be supporting our Spanish-speaking customers with clear, accurate guidance. We look forward to connecting with you if you are customer-focused, empathetic, and ready to grow within a team that offers internal opportunities—especially for motivated and sales-minded candidates.

RESPONSIBILITIES

  • Answer customer inquiries and provide policy information in a timely, accurate, and friendly manner.
  • Assist customers with policy changes, endorsements, billing questions, renewals, and updates.
  • Support sales goals by identifying customer needs, recommending appropriate coverage options, and helping guide prospects through next steps (e.g., quotes, policy recommendations).
  • Process insurance claims and follow up to ensure customers are informed and supported throughout the claim process.
  • Maintain accurate, up-to-date records of customer interactions and policy activity in agency systems.
  • Coordinate with other agency team members to ensure smooth service and timely resolutions.
  • Provide bilingual support (English/Spanish preferred) to better serve Spanish-speaking customers.
QUALIFICATIONS
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
  • Detail-oriented and able to multitask in a fast-paced environment.
  • Previous customer service experience preferred (insurance experience is a plus, but not required).
  • Sales-minded approach with a desire to help customers find the right solutions.
  • Bilingual in Spanish is preferred (ability to communicate clearly with Spanish-speaking customers).
Compensation $40,000.00 - $65,000.00 per year




Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none